Privacy Policy

 

We take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it. We encourage you to read this policy thoroughly.

1. Glasgow Auction House and how can you contact us?

Address: Unit 7, 39 Durham Street, Kinning Park, Glasgow, G41 1BS
Telephone: +44 (0) 141 328 3963
Email: info@glasgowauctionhouse.co.uk

2. What information we collect?

We will collect personal information from you as a potential client, seller, or buyer. This information will include full name, address, phone number, email address and bank details.

3. How do we use your information?

The information you provide will only be used for business purposes; to administer your account to provide you with the service you would reasonably expect to receive from us in relation to buying and selling lots from us.

4. How we handle your personal information?

Data protection laws require that, where we collect personal information, we must satisfy at least one of the given conditions for processing. 

The processing:

  1. Is necessary processing an individual’s personal data is required to fulfil a contract between you and them, or because they have asked you to take specific steps before entering a contract.
  2. We may also use your information to comply with legal requirements.
  3. If you consent, by opting in we will use your information to provide you with marketing material. You also have the right to opt out at any point in relation to marketing.

If you are unsure or unclear about any of this, please do not hesitate to contact us on the above information. 

5.  Who we share your personal information with?

We share your personal information only with those who need to handle it. We are required to retain your information confidentially. 

6. How long do we hold your personal information?

The need to retain suffice financial records, in accordance with the law means that we hold all information (excluding ID/Proof of Address) for a period of seven years to ensure the necessary information is accessible. It is the practice of Glasgow Auction House that information shall be held for this period although it is your right to request its deletion.

7. Your rights to how we use your personal information.

It is important that you understand your rights in relation to your personal information and how you can contact us if you have questions or concerns. You can ask that we correct any mistakes, restrict, stop processing, or delete your information. 

8. Our Customer Service 

We will try to ensure that we deliver the best levels of customer service but if you think we are falling short of that commitment, please let us know by contacting us.

9. Changes to the policy

We can update this Privacy Policy at any time and ideally you should check it regularly for updates. We won’t alert you to every little change, but if there are any really important changes to the policy or how we use your information, we’ll let you know.